Ryse Restoration ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at https://ryserestorationaz.com (the "Site"), use our services, or otherwise interact with us.
If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Who We Are
- Company Name: Ryse Restoration
- Business Address: 303 S. Meridian Road, Apache Junction, AZ 85120
- Phone: (480) 480-7973
- Email: contact@ryserestorationaz.com
- Website: https://ryserestorationaz.com
Ryse Restoration is a property damage restoration company providing residential and commercial restoration services including water damage restoration, fire and smoke damage restoration, mold remediation, storm and monsoon damage restoration, reconstruction and remodeling, and insurance claims assistance. We serve Mesa, Apache Junction, Gilbert, Chandler, Tempe, Phoenix, Queen Creek, San Tan Valley, Gold Canyon, Florence, and all East Valley Arizona communities.
We are an EPA Lead-Safe Certified Firm (NAT-F326920-1) and an IICRC Certified Firm.
2. Information We Collect
2.1 Information You Provide via Contact Form
When you submit an assessment request through our contact form at /contact, we collect the following personal information:
- Full Name (required)
- Phone Number (required)
- Email Address (required)
- City / Area (required)
- Type of Damage (required)
- Message / Description (optional)
- Emergency Flag (optional)
You are under no obligation to provide personal information. However, required fields must be completed for us to process your assessment request.
2.1.1 How Your Contact Form Data Is Used
When you submit our contact form, your information is transmitted via email through our delivery provider (Mailgun) to our internal team. Your form data is not stored in any database on our server. It is sent directly to our configured destination email address for lead notification and follow-up. The data included in the email transmission consists of all form fields you submitted, along with your IP address, the submission timestamp, and your user agent string.
2.2 Information Collected Automatically
When you visit our Site, certain information is collected automatically:
- IP Address: Collected for security, rate limiting, and fraud prevention
- Submission Timestamp: Recorded when form submissions occur
- User Agent: Your browser type and version, operating system, and device information is transmitted with form submissions
- Page Views: General browsing activity on our Site
2.3 Security and Anti-Spam Data
We use the following measures to protect our Site and your data:
- Google reCAPTCHA v2: We use Google reCAPTCHA v2 to distinguish human users from automated bots. When you interact with our contact form, reCAPTCHA collects user interaction data, cookies, and device fingerprints. This data is subject to Google's Privacy Policy and Google's Terms of Service.
- CSRF Tokens: We generate session-based tokens stored server-side to prevent cross-site request forgery attacks. These tokens are tied to your PHP session and are deleted when your session ends.
- Honeypot Field: Our contact form includes a hidden field designed to detect automated bot submissions. This field is not visible to human users and does not collect personal information.
- Rate Limiting: We track submission timestamps per IP address to enforce a limit of 3 submissions per 10-minute window. This data is stored in your PHP session and is not persisted beyond the session.
2.4 Location Services
Our Site offers optional location detection features:
- Browser Geolocation API: When you choose to share your location, we use your browser's built-in Geolocation API to detect your coordinates. Location sharing is entirely optional and requires your explicit permission in your browser. We do not access your location without your consent.
- Nominatim/OpenStreetMap API: If you grant location permission, we use the Nominatim OpenStreetMap API to reverse-geocode your coordinates and determine your city for service area verification. This API is operated by the OpenStreetMap Foundation and is subject to their privacy policy.
- localStorage Data: We store the following keys in your browser's localStorage to remember your location preferences: ryse_location_city, ryse_location_zip, ryse_location_set, and ryse_location_skip_until (temporary dismissal of the location prompt).
These localStorage values persist on your device until you clear your browser data. They are never transmitted to our server or to any third party beyond the initial geolocation request.
2.5 Yext Knowledge Tags Integration
We use Yext, Inc. ("Yext") to synchronize our business listing data and provide analytics, call tracking, and conversion measurement on our Site.
- Provider: Yext, Inc.
- Entity ID: 1182966261902792933
- Script Source: https://knowledgetags.yextapis.com/embed
- Data Collected by Yext: Page views, user interactions, cookies, and device identifiers
- Purpose: Business listing synchronization, analytics, call tracking, and conversion measurement
- Yext Privacy Policy: https://www.yext.com/privacy-policy/
We may disable the Yext integration at any time if its use is no longer consistent with our privacy practices or operational needs.
2.6 Information We Do NOT Collect
- We do not require user accounts. There is no login system, no user registration, and no password storage on our Site.
- We do not collect file uploads. Our contact form does not accept file attachments.
- We do not process payments. No e-commerce transactions occur on our Site, and we do not collect payment card information.
- We do not operate a database. No SQL or NoSQL database stores your personal information on our server. All form data is transmitted via email and is not persistently stored server-side.
- We do not sell your personal information. Your data is never sold, rented, or traded to third parties for marketing purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your assessment request: processing contact form submissions, contacting you for follow-up, and routing emergency service requests.
- To verify service area eligibility: confirming whether your location falls within our service area.
- To protect our Site: using reCAPTCHA, CSRF tokens, honeypot fields, and rate limiting to prevent spam, abuse, and security threats.
- To improve our Site: using Yext analytics to understand how visitors interact with our Site and improve our services.
- To communicate with you: sending follow-up emails related to your assessment request or service inquiry.
4. How We Share Your Information
4.1 Third-Party Service Providers
We share limited information with third parties to operate our Site and deliver our services, including Google reCAPTCHA v2, Yext, Mailgun, Google Fonts, Font Awesome CDN, and OpenStreetMap/Nominatim where applicable.
4.2 No Sale of Personal Information
We do not sell, rent, lease, or trade your personal information to any third party for advertising, marketing, or any other purpose.
4.3 No Third-Party Advertising Cookies
We do not use third-party advertising cookies. The Yext Knowledge Tags integration is used solely for business listing synchronization and analytics — not for ad targeting or retargeting.
4.4 Disclosure Required by Law
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.5 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our Site if such a transfer occurs.
5. Cookies and Local Storage
5.1 Cookies
- PHPSESSID — HTTP-only session cookie used for PHP session management (CSRF tokens, rate limiting, flash messages); expires at end of browser session.
5.2 LocalStorage
- ryse_location_city — remembers selected city
- ryse_location_zip — remembers entered ZIP code
- ryse_location_set — flag that location has been set
- ryse_location_skip_until — temporary dismissal timestamp (6 hours)
5.3 Managing Your Preferences
You can control cookies and localStorage through your browser settings. Disabling cookies may affect the functionality of our Site, particularly the contact form and session-based features.
6. Data Retention
- Contact form submissions: Not stored server-side; transmitted by email
- PHP session data: Session duration
- Rate limiting data: Session duration
- localStorage data: Until user clears browser data
Because we do not maintain a persistent database of form submissions, your contact form data exists only within the email transmission and our email inbox. If you wish to have your information removed from our email records, please contact us at contact@ryserestorationaz.com.
7. Your Rights
7.1 General Rights
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-out: Decline to provide personal information via our contact form, though this may limit our ability to respond to your inquiry.
7.2 California Consumer Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under CCPA/CPRA, including the right to know, delete, confirmation of non-sale, non-discrimination, and to limit use of sensitive information where applicable.
To exercise rights, contact contact@ryserestorationaz.com or call (480) 480-7973.
7.3 Arizona Residents
As an Arizona-based business serving Arizona residents, we comply with all applicable state privacy laws and voluntarily extend the rights described in this policy to all users regardless of location.
8. Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will promptly remove it.
9. Third-Party Links
Our Site contains links to third-party websites (including Ryse Construction, Coombs Mobile Home Supply, Google Maps, Facebook, Instagram, and Unsplash). We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.
10. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including CSRF protections, honeypot fields, rate limiting, HTTP-only session cookies, and secure email transmission. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. International Users
Our Site is intended for users in the United States, specifically the East Valley Phoenix metropolitan area in Arizona. If you access the Site from outside the United States, your information may be transferred to and processed in the United States.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting the updated policy on this page and revising the Effective Date and Last Updated date. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:
- Email: contact@ryserestorationaz.com
- Phone: (480) 480-7973
- Address: 303 S. Meridian Road, Apache Junction, AZ 85120
- Website: https://ryserestorationaz.com
For California privacy rights requests, include "CCPA Request" in the subject line of your email.
